Services » Customer Contact Centre
National Call Centre
New 'state of the art' contact centre at Newark powered by our 'in-house' Vending Management Software (VMS) offers an excellent customer management service that includes :-
- Customized phone greetings
- Field service management
- Mapping software and geographical planning
- Call allocation and management service
- Database accuracy and asset tracking
- Machine PDI, delivery, installation and customer training
- Field technician efficiency linked by latest mobile computers
- Online management reporting of key performance measures
Apollo Contact Centre
- Powerful customer database running 'state of the art' systems
- Our trained team have in depth product knowledge for over phone problem rectification
- Bespoke management software system developed to solve problems more quickly
- Telephone caller verification for fast customer response
- Telephone fault diagnosis and assistance
- Full management reporting service to deliver the most up to date information
- Pride in delivery of 'first class' customer care
Apollo Technical Services
- Fully trained technical service representatives
- Hi-tech Field Service Management utilizing
- latest mobile computers for fast and efficient response
- Professional uniformed personnel
- Fully equipped vehicles
- Committed to fixing faults 'right first time'
